AN ITEM SAYS 'TEMPORARILY OUT OF STOCK'. HOW DO I ORDER IT?
Some of our popular items sell quickly. We always do our best to replenish stock as soon as possible. If an item you wish to purchase is listed as 'Temporarily Out of Stock' you can contact us for an ETA on the item(s). Email orders@cookupco.com or call us at 1-800-387-1098 (Monday-Friday 8:30 AM to 4:30 PM EST).
HOW CAN I MAKE CHANGES TO MY WEB ORDER?
If you need to make changes to your order, you can send an email to orders@cookupco.com or call us at 1-800-387-1098 (Monday-Friday 8:30 AM to 4:30 PM EST).
CAN I RETURN OR EXCHANGE AN ITEM?
Items may be returned for an exchange, or full refund, within 10 business days of your purchase/shipping date. Items must be in their original (un-used) condition, and must include all components/accessories, and proper packaging. If you would like to return a product, please contact our customer service team for full instructions. Email orders@cookupco.com or call us at 1-800-387-1098 (Monday-Friday 8:30 AM to 4:30 PM EST). Please refer to our full returns policy here.
WHAT ARE THE SHIPPING COSTS?
We offer Free Canada Wide Shipping on web orders over $100. Orders that are under $100 will be shown a cost for Purolator shipping during the web checkout process.
CAN I PICK-UP MY ORDER IN PERSON?
For customers in the Greater Toronto Area, orders may be picked up at our offices located at: 355 Rayette Rd, Unit 10, Concord, Ontario, L4K 2G2 (CookUP is a division of Food Supplies).
Please contact us first to arrange an official pick-up time. Our staff will prepare your order before you arrive. Email orders@cookupco.com or call us at 1-800-387-1098 (Monday-Friday 8:30 AM to 4:30 PM EST).
Please contact us first to arrange an official pick-up time. Our staff will prepare your order before you arrive. Email orders@cookupco.com or call us at 1-800-387-1098 (Monday-Friday 8:30 AM to 4:30 PM EST).
WHAT'S THE BEST WAY TO CLEAN MY KNIVES?
Never clean your knife in the dishwasher. It's best to clean your knife with hot water immediately after use and then rub it dry. You can find more information and useful tips on how to care for, store and sharpen your knife here.
WHAT'S THE BEST WAY TO CLEAN MY AMT COOKWARE?
Our AMT products all are dishwasher safe. Yet, the best way to cleanse AMT cookware is with warm water and dish washing liquid. You can find more information and useful tips here.
CAN I BECOME A DEALER FOR ONE OF YOUR BRANDS?
Yes. We accept applications from prospective dealers. You can submit a dealer application form here.